Customer Management ensures that
the expectations of the product are accurate and reasonable.
Expectations include costs and timelines, as well as product
features and amounts of input required from the client organization.
This process keeps the client fully informed of all features of
the initial design and any changes in that design that are required
by users within the client organization or by necessity due to
events beyond the control of either party.
Changes in scope and costs are always presented to the client
within this process.
Closely related to the Scope Management and Billings &
Receivables processes.